Several weeks ago I was watching a hockey game on TV and Sebastian was lying next to me on the sofa. I was rubbing his ears and I noticed that his collar looked worn. He likes to roll in the dirt and his collar showed it.
My first clue that something was wrong was when the email from the seller said I could expect the set in a month. I should have cancelled the purchase then and there, but my team had won the hockey game and I was in a good mood.
I finally asked for the customer service person and asked when I would be getting the leash and tag. She told me that they didn't have the leash and tag. She said they copied the description on Amazon from another source and they couldn't get the leash or tag. I responded that I had ordered the set and if I couldn't get it, I wanted a refund. That's when the customer service person told me that I was aggravating her. That's when I lost it and told her what I thought of her company.
Fortunately Amazon was keeping copies of all these emails back and forth and helped me get my refund. No Bruins collar for Sebastian.
After a while I cooled down but Sebastian still needed a collar. Syd and Mac both needed new collars, too, so I started looking again.
Today our three new collars arrived. I ordered them last Saturday and have received two very nice emails from the seller. The collars are lovely. Sebastian found us on the Fourth of July, so I chose a patriotic one for him.